FAQ

Who do you donate your profits to?


The beneficiaries of our charity program change every quarter. To view the current charities selected, check out our charity page.




What do you mean by 'minor imperfections'?


Our items are all graded so you can easily see the condition of any item. Most pieces are in great condition, but will have some minor imperfections. These may include:

  • Loose threads
  • Minor fabric pilling
  • Missing tags/care instructions
  • Other small imperfections
Major damage or imperfections will be specifically listed and photographed. For more information, check out our item grading page.




Do you accept returns?


AEGLESTORE is happy to accept returns for any reason - please view our returns policy for the full details.




Do you have a sizing guide?


Due to the nature of our products, sizing varies with each individual piece. On every product page, you'll find approximate measurements as well as the label size provided by the original manufacturer (where available). In addition, we'll always give you the height and usual dress size of the model in the photo to help you get a sense of the fit. These measurements, while not guaranteed to be 100% accurate, will help you determine whether the garment is right for you! As always, if you're after more information, please drop us a line and we'll be happy to take any additional measurements you'd like.




Do you offer Afterpay, ZipPay or other Buy Now Pay Later (BNPL) services?


At this time we are unable to offer BNPL payment options, though we hope to in the future.




How do you pronounce aeglestore?


Just like eagle ;)




Is everything secondhand?


We stock a range of secondhand, vintage and upcycled items which would almost all fall into the category of 'pre-loved clothing'. We also have a number of items that are brand new with tags, as well as our own range of new and ethically made pieces. You can shop by your preferred item type by clicking 'SHOP ALL' in the menu bar, followed by your choice of category from the filtering menu on the left.




What do your item grades mean?


We grade each piece as either:

  • NEW
  • A
  • B or
  • C
depending on it's condition. You can read more about this here.




How are garments measured?


Where we have provided approx measurements, these have been taken with the item lying flat, with any applicable buttons or zippers done up. So, if you see a bust measurement of 35, this is the length of the bust on one side of the garment, laid flat, without accounting for any stretch.





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© 2020 by AEGLESTORE.

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